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Warranty Policy

EtherWAN Limited Warranty Policy - Americas

Etherwan Limited Warranty Policy January 1st, 2015
Subject to Change without Notice
Supersedes all previous Versions

Etherwan Systems, Inc.
2301 E Winston Rd Anaheim
Anaheim, CA
Attn: Customer Service Manager

Voice:(714) 779 3800
Fax:(714) 779 3808
E-mail: support@etherwan.com
Weekdays 9:00 am to 6:00 pm PST

This warranty applies to all EtherWAN Branded product sales in the Americas. Effective date of this Warranty is January 1st 2015. This Warranty is retroactive for any product purchased within 6 months prior to the effective date of this warranty.

Hardened Product Line

Limited Lifetime Warranty

Seller (EtherWAN Systems, Inc.) warrants to the original End User that products furnished by the Seller will be free from defects in material and workmanship as of the date of delivery, and will conform to Seller's published technical specifications. The foregoing shall apply only to failures to meet said warranties which appear within the period of time during which the Products are installed in their original installation for the original End User and operator of such Products; provided, however, that in the event of product discontinuance, warranty support is limited to Five (5) years from the announcement of discontinuance. In the event that the seller receives notice during the warranty period that any Covered Hardware does not conform to its warranty, Customer's sole and exclusive remedy, and the seller's sole and exclusive liability, shall be for the seller, at its sole option, to either repair or replace the non-conforming Covered Hardware in accordance with this warranty. In the event that a discontinued product is unavailable and repair of the covered product is not possible, a similar product will be substituted at the seller's option.  

Industrial Product Line

5 Year Warranty

Seller (EtherWAN Systems, Inc.) warrants to the original End User that products furnished by the Seller will be free from defects in material and workmanship as of the date of delivery, and will conform to Seller's published technical specifications. The foregoing shall apply only to failures to meet said warranties which appear within a Five (5) year period of time during which the Products are installed in their original installation for the original End User and operator of such Products; provided, however, that in the event of product discontinuance, warranty support is limited to Two (2) years from the announcement of discontinuance. In the event that the seller receives notice during the warranty period that any Covered Hardware does not conform to its warranty, Customer's sole and exclusive remedy, and the seller's sole and exclusive liability, shall be for the seller, at its sole option, to either repair or replace the non-conforming Covered Hardware in accordance with this warranty. In the event that a discontinued product is unavailable and repair of the covered product is not possible, a similar product will be substituted at the seller's option. 

Commercial Product Line

3 Year Warranty

Seller (EtherWAN Systems, Inc.) warrants to the original End User that products furnished by the Seller will be free from defects in material and workmanship as of the date of delivery, and will conform to Seller's published technical specifications. The foregoing shall apply only to failures to meet said warranties which appear within a Three (3) year period of time during which the Products are installed in their original installation for the original End User and operator of such Products; provided, however, that in the event of product discontinuance, warranty support is limited to One (1) year from the announcement of discontinuance. In the event that a discontinued product is unavailable and repair of the covered product is not possible, a similar product will be substituted at the seller's option.

All Products

The conditions of any tests shall be mutually agreed upon and Seller shall be notified of, and may be represented at, all tests that may be made. The warranties and remedies set forth herein are conditioned upon (1) proper storage, installation, use and maintenance, and conformance with any applicable recommendations of Seller and (2) Buyer promptly notifying Seller of any defects and, if required, promptly making the product available for correction.


If any product or service fails to meet the foregoing warranties, Seller shall thereupon correct any such failure either at its option, (1) by repairing any defective or damaged product or parts of the products, or (2) by making available any necessary repaired or replacement products or parts thereof.  Any repaired or replacement part or product shall be warranted for the remaining period of the original Warranty Period. Buyer shall pay shipping charges to ship product to Seller's facility, Seller will pay shipping charges to ship product to Buyer.  Where a failure cannot be corrected by Seller's reasonable efforts, the parties will negotiate an equitable adjustment in price.  Seller will not accept any product returned without an approved RMR number assigned by Seller's customer service department.  Where a product has been returned to the Seller and no fault is found the Buyer agrees to pay a predetermined fee to compensate the Seller for its cost of evaluating the product and shipping cost both ways (see Etherwan's RMA Policy).


The preceding paragraph sets forth the exclusive remedies for claims based on defect in or failure of products, whether the claim is in contract, indemnity, warranty, tort (including Seller's negligence), strict liability or otherwise and however instituted. Upon the expiration of the warranty period, all such liability shall terminate and BUYER shall have a reasonable time, within thirty days after the warranty period, to give written notice of any defects which appeared during the warranty period. The foregoing warranties are exclusive and in lieu of all other warranties, whether written, oral, implied or statutory. NO IMPLIED OR STATUTORY WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE SHALL APPLY. Seller does not warrant any products or services of others which BUYER has designated.