Replacement and repair steps.
Before sending in a product for RMA service, please double-check the following items:
- See if the problem has been addressed in EtherWAN's FAQ database
- Ensure that the device has power and that the power LED indicator is lit
- Make sure that the product is connected to the network, and that there is not a problem with the data cable
- Check that the firmware version is the most recent
- Try restoring the device to its factory default settings