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RMA Form

Please click here to send us a request via email or call us at 714-779-3800.

  • Before sending in a product for RMA service, please double-check the following items:
  • See if the problem has been addressed in EtherWAN's FAQ database
  • Ensure that the device has power and that the power LED indicator is lit
  • Make sure that the product is connected to the network, and that there is not a problem with the data cable
  • Check that the firmware version is up to date
  • Try restoring the device to its factory default settings

Once we receive your RMA Request, an EtherWAN representative will contact you with an RMA number and guide you through the RMA process. Please note that if products are returned without an RMA number, they will be returned to the sender.

Need help locating the model and serial number on your device?More

Model Number is located in the upper left corner of the product information sticker.
Serial number is located beneath the S/N barcode of the product information sticker.